Refund Policy

Last updated: July 2026

Thank you for choosing SUVELO.

SUVELO is a subscription-based software service operated by Caelum Group Ventures LLC, doing business as SUVELO. Purchases are processed by Paddle, our merchant of record.

Refund requests for SUVELO subscriptions must be submitted within 14 days of the transaction date. Refunds are handled according to Paddle's refund policy and any mandatory consumer rights that apply in the customer's location. Submitting a refund request does not guarantee a refund.

Cancellation and account access

Cancellation stops future renewal charges. Access normally continues through the current paid billing period. If a subscription ends or payment is not resolved, the workspace may be limited to read-only access for a grace period so the owner can view and export records.

How to request a refund

Use the "View receipt" or "Manage subscription" link in your Paddle transaction email, use the support link in your receipt or billing page, or visit paddle.net and select the refund request option.

If a refund is approved, Paddle will process it to the original payment method where possible within 14 days of approval.

Questions

For SUVELO account or service questions, contact [email protected].

Nothing in this policy limits any consumer rights that cannot legally be waived.